This Shipping Policy explains how we process, pack and deliver your Snoofi order. It forms part of our Terms of Service.

1. Where We Ship

We ship within Australia only. International shipping is not currently available — join our waitlist or follow @the.snoofi for updates if this changes in future.

2. Processing Time

Orders are typically processed and dispatched within 1–3 business days of payment confirmation. During peak periods (including Black Friday), processing may take slightly longer — we'll let you know if there's any significant delay.

3. Delivery Timeframes

Estimated delivery times once dispatched:

·         Metro areas (Perth, Sydney, Melbourne, Brisbane, Adelaide): approximately 2–5 business days

·         Regional areas: approximately 4–8 business days

·         Remote areas (including WA remote, NT, TAS regional): may take longer — please allow extra time

These are estimates only, provided by our shipping carrier, and are not guaranteed delivery dates. Delays can occur due to carrier volume, weather, or circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order size. Any current shipping promotions (e.g. free shipping thresholds) will be clearly displayed at checkout or in Site banners.

5. Order Tracking

Once your order is dispatched, you'll receive a confirmation email with tracking information so you can follow your parcel's journey.

6. Delivery Issues

If your order hasn't arrived within the estimated timeframe, please check your tracking details first. If there's still an issue, contact us at hello@thesnoofi.com with your order number and we'll investigate with the carrier.

7. Damaged or Lost Parcels

Once your order has been dispatched and handed to our shipping carrier, risk in your order passes to you, consistent with our Terms of Service. If your parcel is lost or significantly delayed in transit, we recommend checking your tracking details first and lodging an enquiry with the carrier directly. 

If your parcel arrives visibly damaged, please contact the carrier directly within 7 days of delivery with photos of the damage and packaging.

8. Incorrect Delivery Details

Please double-check your delivery address at checkout — we are not responsible for orders delayed or lost due to incorrect or incomplete address details provided at the time of order. If you notice an error after placing your order, contact us immediately at hello@thesnoofi.com and we'll do our best to update it before dispatch.

9. Contact Us

CM Meatsmith Pty Ltd, trading as Snoofi™ (ABN 54 663 017 856)

Email: hello@thesnoofi.com

Website: thesnoofi.com.au