Refund policy

Returns Policy
Snoofi (CM Meatsmith Pty Ltd, ABN 54 663 017 856)
Last updated: 20 July 2026

We want every dog to love their Snoofi as much as ours do. If something's not right, here's how we sort it.

Change of Mind
We accept change-of-mind returns within 14 days of delivery. To qualify:
•    Unwashed and in resalable condition - no stains, odour or damage
•    Packaging, hang tag and ribbon all still with it
•    Proof of purchase (order number or receipt)
•    If it's part of a Set, the full Set is returned together
What to expect:
•    Exchange or store credit only - we don't offer cash refunds for change of mind
•    You cover return shipping, plus outbound shipping if you're exchanging for a different item
•    Processed within 3–5 business days of us receiving the return

Faulty or Damaged
If your Snoofi arrives with a manufacturing fault, let us know within 7 days of delivery and we'll arrange a repair, replacement or refund. Email hello@thesnoofi.com with:
•    Your order number
•    A description of the issue
•    A photo or short video of the fault
We'll assess each claim and get back to you within 2–3 business days. This covers manufacturing faults only. We don't cover damage caused after delivery, including chewing, misuse or accidents.

What Doesn't Qualify
•    Anything washed, worn, stained or missing its packaging
•    Gift-with-purchase items once claimed
•    Anything outside the 14-day change-of-mind window
•    Damage caused after delivery - chewing, misuse or accidents

How to Start a Return
Email hello@thesnoofi.com with your order number and what's going on. We'll confirm and send you next steps - no need to send anything back until you hear from us.

Refunds
Approved refunds go back to your original payment method. Allow up to 10 business days depending on your bank.

Get in Touch
Questions? We're always happy to help.
Email: hello@thesnoofi.com
Website: thesnoofie.com